Volunteer Telford

From September 2017, The Children’s Society will be opening a mental health drop-in centre in Telford and Shropshire where children and young people aged between 0 and 25 years can visit without needing an appointment or a referral, for immediate support with their mental and emotional health.

Our Wellbeing Volunteers are a vital part of our team, offering a compassionate listening ear to young people who need a safe space to talk, helping them to achieve their personal goals and helping to ensure that they have a voice in decisions which affect them.

This would be an excellent opportunity for anyone studying a related subject such as counselling, therapy, or psychology who is looking to develop skills and experience in the area of mental health, although qualifications and previous training are not essential as full training will be provided. However, you will need to be a friendly and reliable person with the ability to make others feel welcome and at ease, have excellent communication skills and be willing to learn.

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

General Committee Members

The general committee work is shared amongst the committee members as well as delegated work. In addition to being jointly responsible for all the decision taking, members of the committee will ensure that the following work will be done:

Keep all member families in touch with activities, events and news by means of the notice board, newsletters and other letters to parents and carers.

Ensure that they volunteer to help on the parent rota regularly, if appropriate.

Be involved with fund-raising and fund finding for the setting. Feeding this information back to the committee. In some cases working alongside the manager in completing and submitting the paperwork for grant applications on behalf of the setting.

In consultation with committee members and staff buy new equipment for the setting. Staff members however should ensure that equipment is clean, safe and maintained regularly.

Ensure that the setting is a safe place for everyone.

Welcome new families to the setting and those who join the committee.

Assist with the annual review of policies and procedures and provide feedback if necessary.

Assist with updating information for new families.

Help organise outings, parties and events within the setting.

If all of the work involved in the management and day-to-day running of the setting is shared then more members will understand how everything is organised, will gain new skills and, most importantly, be providing a very worthwhile, quality education and childcare service for their local community.

It is worth remembering being involved in voluntary work looks good on your C.V and for future employment!

What you will do:

The volunteer will be helping the chef in the preparation of meals, keeping the kitchen clean and tidy including fridges

Volunteer will also help in serving tea, coffee and cakes to customers.

Time commitment:

Monday to Friday between the hours from 12 noon till 2pm

Benefits:

Travel expenses will be paid

Certificate of achievement after 3 months of volunteering

Increase confidence and self-esteem

Develop new skills and make new friends

Access to training and progress to new opportunities.

Training: 

Volunteers are required to attend food safety training

This role will require a DBS check.