Volunteer Telford

Our tea party hosts are a vital part of the Re-engage team. Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. 

Re-engage needs enthusiastic volunteers to work as tea party hosts.

This is a flexible, voluntary role that can easily be fitted in around your own lifestyle and availability. As a volunteer host you will run a local Re-engage tea party one to two times a year.

You will host a group made up of volunteer drivers, the group coordinator and older guests in either your home or a community venue. The tea parties will last around two hours and will usually take place on a Sunday afternoon.

We are a Christian charity that collects unwanted usable tools, refurbishes them, sorts them into trade tool kits and sends them to the developing world for livelihood creation.

Tool Ambassador Volunteers

The main role of a Tool Ambassador is to be our first contact in their local community. Our Tool Ambassadors are the people that members of the public contact to donate tools.

Our Tool Ambassadors collect the donated tools, load them into boxes (easy to get from supermarkets), and store them ready for one of our vans to collect. They then arrange with their local Van Manager for them to be collected by a TWAM van

What are we looking for?

Tool Ambassadors need to be enthusiastic about what we do and the transforming power of tools. Many people donating tools do so following bereavement, so we need sensitive people willing to stop and talk, rather than rush off. In others words, kind and friendly people!

What will you be do?

Members of the public will contact you via email or phone.

We will give you a TWAM email that goes on our website and will only give out your phone number to people who ring our office (because they may not use email).

You can then arrange to either pick the tools up from them, or have them dropped off at your house, whichever you prefer.

You will then need to store them until the TWAM van comes to you to collect them. This can either be on a rota basis, or when you ring  your named Van Manager to ask for a collection.

Many collectors also promote themselves in local magazines and notice boards.

What difference will you make?

This is an incredibly rewarding role as you get to meet the general public and share with our story with them. Many are so grateful that we are taking their tools rather than seeing them go to landfill. You’ll get a real buzz from many of the collections.

Volunteer benefits

You’ll be joining a great team and will enjoy the visits from the TWAM Van Teams and the invitations to volunteer days. You will also receive a TWAM polo-shirt and fleece.

Office administration is a vital operation in a busy office.  As an Office Administrator you will be working alongside our Community Engagement Managers to provide general support and administrative back up for our campaigns and events. 

You may be counting money, preparing mailings or keeping our records up to date.  By keeping on top of the office admin, you are helping our busy Community team  to carry on recruiting new supporters and raise money.

What we need you to do:

- Photocopying and filing, preparing day-to-day post for mailing.

- Keep resources organised and in stock.

- Prepare resources.

- Count donations from public collections and community events.

- Maintain records on a database, scan documents and issue correspondence

What we can offer you:

- The opportunity to gain fantastic skills and experience within a supportive and professional team.

- To become part of the RABC volunteer family.

- Regular support from your Community Engagement team.

- Valuable experience in developing your organisational and administrative skills.

What we ask of you:

- To follow RABC’s policies and procedures.

- To complete documentation relating to the role.

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.