Volunteer Telford

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Read Easy Telford and Shropshire East is affiliated to Read Easy UK, a national charity that helps adults learn to read and which has nearly 60 groups across England.

Read Easy Telford & Wrekin was established in 2019 and continues to grow to be a highly impactful local group with an increasing number of Reading Pairs (Reading Coach and Reader).

It is run by a hard-working, dedicated group of team members, all of whom are also volunteers.
The group is now seeking a new Literacy Specialist.

Our Literacy Specialists provide support with literacy issues to the Coordinator and Reading Coaches and assist in running the Reading Coach meetings.

Our volunteer Literacy Specialists feel a real sense of pride in giving practical solutions to their Coordinators and Reading Coaches.

Unit Assitant - Assists with driving minibuses, running the tuck shop, maintenance. Commits to a couple of hours a week.

Work alongside our staff teams to provide support to victims of crime helping them to move beyond crime via emotional and practical support both face to face and online Support in the process of enabling victims and perpetrators of crime to come together to collectively repair and find a positive way forward.

Approx. 3hrs per week