Volunteer Telford

Opportunity Description

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Requirements

What skills will I need? • You do not need to have any previous experience as a mystery customer to take part in this programme. • However you do need to live or work in the Telford and Wrekin area. • You do not need to have your own laptop or PC but you do need to have internet access and basic keyboard skills, as this programme is managed online. Are you passionate about excellent customer service? Do you have an eye for detail and comfortable with giving open, honest, objective and constructive feedback? This could be for you!

What support would I receive?

The programme is being supported by the Council’s Customer Relationship Team. The team will be available to answer any questions you may have before or after any of your Mystery Customer assignments.

You will be reimbursed for any expenses that we ask you to incur while undertaking our assignments, these will be agreed in advance and made clear on the assignment when it is sent to you.

To apply and for more information including the terms and conditions please visit our website. www.telford.gov.uk/mysterycustomer