Volunteer Telford

We are looking for a Stepping into Work volunteer to join our team, to support vunerable adults to develop work skills as part of a new exciting project to enable people in their journey towards employment.  You would work alongside staff and directly with customers to support them in ways such as one to one support in work experience placements, ensuring people have that guidance to build solid work skills in areas like health and safety, following employment rules and completing tasks set.    You will receive the same training and support as the rest of our team.

Our Lunch Clubs meet once a month in a local pub, restaurant or hotel on the same day around midday to about 2.30pm to enjoy a two-course traditional meal consisting of a main course and dessert with tea or coffee for a reduced price.

Volunteer Organisers circulate menus, take member food orders and place orders with venues in advance and then attend the Club on the day to welcome members, collect payments and ensure the event runs smoothly.

Training, ongoing support and travel expenses will be provided.

Organisers are required  at The Barley, Newport, the first Wednesday of the month, The Old Orleton Inn, Wellington first Thursday of the month, The Fallow Field, Hadley, first Tuesday of the month 

Telford & Wrekin Libraries offer a Home Library Service for customers who are unable to visit the library due to old age or disability, including carers. As well as those who are unable to leave their home during the pandemic due to shielding. In addition to regularly delivering and returning library materials, volunteers are encouraged to talk to customers about their reading and liaise with library staff about what the customer would like next time.

The role of the Home Library Service Volunteer is to speak to each of the customer’s assigned to them over the phone prior to visiting and arrange when to exchange books on the doorstep of their own homes or sheltered accommodation on a three weekly basis.

Volunteers must adhere to social distancing measures at all times and not enter the customer’s home.

What you will need to do:

To operate alongside library staff and other volunteers, taking library materials to people on the doorsteps of their own homes or sheltered accommodation as appropriate on a three weekly basis.

Liaise with Library staff and customers communicating delivery routines and times.

To liaise with library staff or other volunteers to communicate customers’ comments and requests.

To talk with customers over the phone or on the doorstep about their reading and listening needs.

To take responsibility for your own safety and to conform with Health and Safety Guidelines in a library setting.

To report any concern to the Volunteer Co-ordinator, or your supervisor.

To adhere to the Volunteer Guidelines, and Volunteer Policy as per the local Government guidelines regarding Covid-19 at any given time..

To comply with the Quality Standards of Telford & Wrekin Libraries.

To comply with, and implement, Telford and Wrekin Council’s Equal opportunities policy and procedure, together with all other agreed policies and procedures of the council.

General description of duties

To volunteer in Donnington and Muxton Community library to help members of the public visiting the library and assist in library routines, thereby maintaining an effective service in a pleasant environment.

Key Tasks

Undertaking general library routines and procedures including:

- Meeting and greeting library customers

- Joining people to the library

- Assisting library users with self service

- Helping customers to find the resources they want

- Helping customers with computers

- Assisting with library events

- Helping with library displays

- Helping to maintain the book stock

- Re-shelving books and keeping the library safe and tidy

- Checking shelves for requested items/books

- Notifying customers of the arrival of requested items

- Helping to promote the library service in the community

- Assisting with the location of books, audio books and DVDs

- Providing general information about Library services

- Book maintenance e.g. jacketing

- Supporting library activities e.g. children’s groups (Optional)

- Providing ideas and suggestions to improve and promote Library services