Volunteer Telford

General description of duties

To volunteer in Donnington and Muxton Community library to help members of the public visiting the library and assist in library routines, thereby maintaining an effective service in a pleasant environment.

Key Tasks

Undertaking general library routines and procedures including:

- Meeting and greeting library customers

- Joining people to the library

- Assisting library users with self service

- Helping customers to find the resources they want

- Helping customers with computers

- Assisting with library events

- Helping with library displays

- Helping to maintain the book stock

- Re-shelving books and keeping the library safe and tidy

- Checking shelves for requested items/books

- Notifying customers of the arrival of requested items

- Helping to promote the library service in the community

- Assisting with the location of books, audio books and DVDs

- Providing general information about Library services

- Book maintenance e.g. jacketing

- Supporting library activities e.g. children’s groups (Optional)

- Providing ideas and suggestions to improve and promote Library services

NHS Shropshire, Telford and Wrekin are on the lookout for a Volunteer Community Representative to assist the Anticipatory Care Working Group.

Anticipatory Care is proactive healthcare and support, for people of all ages living with frailty, multiple long-term conditions and/or complex needs to help them stay independent and healthy for as long as possible at home, in the place they call home or in their local community.

Edna Boampong, Director of Communications and Engagement for NHS Shropshire, Telford and Wrekin, said: “This is an exciting opportunity for anyone who feels strongly about involving people in service development and closing the gap on health inequalities.

“Making sure that our services are designed and developed in ways that enable everyone in Shropshire, Telford and Wrekin to have the same opportunity to live a healthy life is one of our biggest priorities.

“This working party will have an important job of working with NHS staff to check they have considered the needs of all the people their service plans will affect.

As a Volunteer Community Representative, you will have the chance to really make a difference to our future services, improve people’s lives and their experience of health and care in the county.

Chatterbox is our award-winning, flagship befriending service designed to support those who find themselves isolated, vulnerable, and/or alone in later life.

Volunteers with our Chatterbox programme are matched with a client, most of whom are socially isolated and/or lonely, with whom they organise a weekly phone call at a mutually convenient time. 

As well as offering a listening ear and companionship, our befrienders are able to sign post individuals to other agencies who may be able to offer further support as and when appropriate. We give our befrienders comprehensive training and support throughout their time with Omega.

All volunteering time with Chatterbox is completed from the comfort of your own home.

Work alongside our staff teams to provide support to victims of crime helping them to move beyond crime via emotional and practical support both face to face and online Support in the process of enabling victims and perpetrators of crime to come together to collectively repair and find a positive way forward.

Approx. 3hrs per week