Volunteer Telford

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Telford & Wrekin Council is advertising for more volunteers to join the Independent Appeal Panel dealing with primary and secondary school admissions and exclusion reviews. It is a requirement that the Local Authority’s School Admission Authority provides arrangements for appeals against decisions not to allow a child to attend a school or regarding a decision to exclude a child from a school within Telford and Wrekin.

The role

Admission panels comprise of three members to hear and determine appeals by parents who are not happy with the decision made about their child’s school placement. The panel is independent of the education authority and draws on a pool of lay and independent members to sit on particular appeals. This is an essential role that provides impartiality of decisions for parents and children in Telford and Wrekin.

Membership of the panel comprises of:

- People who have experience in education, who are acquainted with educational conditions in the local authority area, or who are parents of registered pupils in school. This can include current or previous head teachers, teachers, governors or parents

- Lay people, someone without personal experience in the management of any school or provision of education in any school except as a school governor or in another voluntary capacity.

We are a charity working with adults with learning disabilities and autism. We are about to move out of our traditional day centre into the community based at our new hub at Blists Hill Museum.

It’s a brilliant venue but in need of some TLC. Could you help the adults we support as they turn this building into an exciting and vibrant hub?!

Can you garden, paint or bake,do you have wood working skills or maybe you’re an artist who could help with a mural?

If you would like to volunteer in a brilliant new community project please get in touch for more details!

Why we need your help:

RABC’s ’s local community events and campaigns require online co-ordination to ensure their success. 

As a Social Media Co-ordinator, you will provide online social media support your Community Engagement team with all elements of key donor campaigns – from planning, promotion and recruiting participants through to celebrating when targets are met.

What we need you to do:

-Assist with the recruitment of volunteers and participants for each campaign.

- Research potential and promote the campaign to supporters, clubs, businesses and schools to secure their involvement.

- Assist with PR and social media opportunities.

- Organise distribution of promotional materials.

- Respond to enquiries from members of the public about the campaign.

- Liaise with and motivate volunteers and participants.

- Update the database.

- Assist with the wrap-up and evaluation of the event.

What we can offer you:

- The opportunity to gain fantastic skills and experience within a supportive and professional team.

- To become part of the RABC volunteer family.

- Use of toolkits, marketing plans and PR templates.

- Regular support and contact from your Community Engagement team.

- Valuable experience in fundraising, marketing, PR, sales and co-ordinating projects.

What we ask of you:

- To follow RABC’s policies and procedures.

- To complete documentation relating to the rol