Telford & Wrekin Libraries offer a Home Library Service for customers who are unable to visit the library due to old age or disability, including carers. As well as those who are unable to leave their home during the pandemic due to shielding. In addition to regularly delivering and returning library materials, volunteers are encouraged to talk to customers about their reading and liaise with library staff about what the customer would like next time.
The role of the Home Library Service Volunteer is to speak to each of the customer’s assigned to them over the phone prior to visiting and arrange when to exchange books on the doorstep of their own homes or sheltered accommodation on a three weekly basis.
Volunteers must adhere to social distancing measures at all times and not enter the customer’s home.
What you will need to do:
To operate alongside library staff and other volunteers, taking library materials to people on the doorsteps of their own homes or sheltered accommodation as appropriate on a three weekly basis.
Liaise with Library staff and customers communicating delivery routines and times.
To liaise with library staff or other volunteers to communicate customers’ comments and requests.
To talk with customers over the phone or on the doorstep about their reading and listening needs.
To take responsibility for your own safety and to conform with Health and Safety Guidelines in a library setting.
To report any concern to the Volunteer Co-ordinator, or your supervisor.
To adhere to the Volunteer Guidelines, and Volunteer Policy as per the local Government guidelines regarding Covid-19 at any given time..
To comply with the Quality Standards of Telford & Wrekin Libraries.
To comply with, and implement, Telford and Wrekin Council’s Equal opportunities policy and procedure, together with all other agreed policies and procedures of the council.
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