Volunteer Telford

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

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Whether you're passionate about helping others, protecting the environment, or supporting local initiatives, we’ll keep you informed so you never miss a chance to get involved.

The Shropshire Cycle Hub is looking for a volunteer who has a knowledge of basic bike mechanics to help out on the Donnington Everyday Cycling Project.

Shropshire Cycle Hub is a small charity that promotes cycling and improves access to bikes and repair services.  We have launched The Everyday Cycling Project in Donnington, where we will work closely with up to 50 individuals to help them overcome barriers to cycling, including providing a renovated bike if needed, and a programme of support from our Community Cycling Advisor including route planning, skills training, led social rides, troubleshooting and general encouragement.

We are looking for a volunteer who would be able to help out with potential bike problems that the Everyday Cycling participants may have, such as replacing inner tubes, repairing punctures, tightening brakes, seat and handlebar adjustment, attaching bike lights and possibly fitting a bike rack.

The volunteer would ideally be a cyclist and familiar with bike mechanics, however the Shropshire Cycle hub can provide some additional training for them to get them up to speed on the mechanics at the Shrewsbury Cycle Hub workshop in Shrewsbury town centre.

The volunteer would meet participants in order to look at their bike problems at the Donnington Hub, on St Matthews Rd, Donnington, TF2 7PR. It would be at a mutually convenient time within the Hub's working hours. 

Current Hub Working Hours:

Mon- 8.30-2.45

Tues 8.30-4

Weds 8.30-12

Thurs 8.30-2

Fri 8.30-1.45

The volunteering work is likely to be irregular in nature in response to bike problems occurring, but there would also be contact with Holly Sheldon the project officer for the Everyday Cycling Project and potential volunteering opportunities with advertising and bike logistics for the project. This project is running until the end of the year 2021.

Street Champions are volunteers who play an active role in taking pride in their community. They care about their local area, look out for their neighbours and want a clean, safe place to live.

If you are one of these highly valued individuals, the Council will help you to make your community spirit go even further.

What do Street Champions do?

There are a range of things you can choose to do as a Street Champion and it is up to you to decide what you want to do in your local neighbourhood. The roles are broken down into three key areas.

Doing

For example - litter picking, cutting back overhanging branches, pruning, maintaining community gardens, spraying dog poo with a bright coloured paint to deter dog fouling, linking in with the work of your local Parish or Town Council or supporting community events.

Reporting

By keeping a regular eye on your local area you can help us identify local issues, so they can be dealt with as quickly as possible.

Projects

From time to time there may be opportunities for volunteers to take part in other environmental projects. This could include awareness raising campaigns or data collection for example.